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Here are some of our most frequently asked questions. They are separated into three groups. The first group contains questions about installing our counters, the second contains questions about our statistics and the third contains questions about our service.
Questions about installing the counters
- How do I install the counter?
- My counter won't work properly
- I didn't get the code, just pictures and banners
- How do I install using Netscape Composer?
- How do I install using Microsoft Frontpage?
- How do I install using Web TV?
- How do I copy and paste using Web TV?
- How do I install with Printshop web designer 1.0?
- Can I install the counter on more than one page?
- Your code looks too complicated - is there a simpler version?
Questions about our statistics
General questions about our service
- I'm getting an error message dealing with the banner
- How do I center my counter?
- I'm having trouble logging in. What's wrong?
- Is there a version that doesn't show banners?
- Will your counter work with frames?
- What is the difference between the standard and lite versions?
Answers about installing the counter
How do I install the counter
Installation of the counter is very simple. First you must decide which version of the counter of you will use - the full JavaScript or the 'Lite' version (click here to see the difference). Then find the HTML code you need in your welcome e-mail. Then all you have to do is copy it into your HTML code. Warning! if you are using an WYSIWYG page maker you have to go into the HTML view otherwise you will just see the code on your page.
My counter won't work properly
One reason why your counter might not be working is that some applications paste everything into one line. Because of the way browsers read the code as soon as it gets to a comment it ignores the rest of the line. So double check your HTML code and try to put one blank line between every line of our code.
Another problem could be that you didn't copy all of the code onto your page. So also double check that all of the code is there. If you still have difficulty and don't see you answers for the software you're using, please send an e-mail to support@freecounts.com with your ID number and the name of the software you are using and we'll do our best to help.
How do I install using Netscape Composer?
It should be this simple - open your original welcome e-mail from FreeCounts that had the code in it. Copy this code. Go to the Netscape Composer, go to exactly where you want the counter to appear, Click Insert on the menu bar, then click HTML Tag...
Now, a new window should have opened. You can type the code here (or press Ctrl-V to paste the copied code). When you're done, click OK. Save and publish like you normally do, and you should be all set. If the regular code doesn't seem to be working for you, try same instructions with our 'Lite' version (the code is near the end of your welcome e-mail).
How do I install using Microsoft Frontpage?
Place your cursor where you want the counter to appear, then simply go to the HTML view of your page - in FrontPage Express this can be done by clicking on View on the toolbar, then clicking on HTML.
Once you're inside the HTML view, type or paste the code (from your Welcome e-mail).
How do I install using WebTV?
Copy the two line 'Lite' version from your welcome e-mail. To add the HTML code:
From your Homepage, click on "Community", then click on "Page
Builder", then click on the page you want to put a counter on. Click "Change
Page", then on "Add an Item", then click on "Text", paste or type
the HTML code into the box, click "Done", then click "Publish" (on the
left side).
How do I copy and paste using WebTV?
If you're a WebTV user, here's how you can copy and paste a code:
- Press your find key (Classic users press F5 key).
- Type in <a
- Press "Find on Page." The third <a should be the 'Lite' version (which is easier to install with Web TV.
- Once the beginning of the code is highlighted, hold your shift key and press your right arrow key.
- Keep pressing your right arrow (while holding the shift key) until all the code is highlighted (it's only two lines). Release the shift key after it's all highlighted.
- Now press and "hold" the cmd key (Classic users press Windows™ logo key).
- Then press the C key to copy - If you heard a click sound, it copied.
- Once you're inside Page Builder and are ready to paste, press and hold the cmd key (Classic users press Windows™ logo key).
- Then press the V key to paste. Congratulations - it should be pasted now!
How do I install with Printshop web designer 1.0?
Directions on how to paste HTML to website...After copying HTML to your clipboard, select the area on the page you wish to paste code. Right click-- select "Insert HTML Object" An editor window pops up. Select paste. Code is inserted into the window. Select OK. Size and place HTML object to the desired location of the page. (Caution: Undersizing HTML object may cause GIF images to shift.) Save changes. Select File (top menu bar), Publish to web.Changes are made on your website.
Can I install the counter on multiple pages?
Please sign up for another account. You can only use each account on ONE page, but you can signup for as many accounts as you like.
Your code looks too complicated
Just install our 'Lite' version that was sent in your welcome e-mail. It's only two lines! And can be found at the bottom of your welcome e-mail.
I didn't get the code, just banners
Some e-mail programs interpret our code instead of showing it to you. Simply click here and get your code to be installed.
Answers about our statistics
What is meant by a tracker?
This is a term we made up. This is a code YOU use to "track" how people found your site. For example, if I was going to put a link to your page on MY web site, you might tell me to link to http://www.yoursite.com/index.htm?SPECIALCODE where "SPECIALCODE" is something different for every link. You can use this if you send out e-mails, buy online advertising, anytime you use a "clickable" link, this is something you can use to tell how people found your site.
What is the host address?
This is the "Internet address" of your visitor. If we can't determine the textual version, we list the numeric version. Some people find this useful to see that many of their visitors are AOL users, or Web TV users, or whatever it turns out to be. You can tell because the end of the "address" ends with "aol.com" or "webtv.net" or "att.net" (AT&T), etc. Some people find it interesting to see the various government branches visiting their site. This gives you a generality of where the visitor came from, but otherwise serves no real purpose to you.
Who is the referrer?
This is the site they came from to get to your site. If they found your site listed on Yahoo!, you'd see the address of the exact page they were looking at. This usually does not work with e-mail, so for e-mail advertising we definitely suggest using "Trackers".
General answers about our service
I'm getting an error message dealing with the banner
Most of the free homepage sites put an advertising banner at the top of your page. If you have installed the full JavaScript version of our counter, there could be an error. If this happens you should install the 'Lite' version of our counter. The code is located at the bottom of your welcome e-mail.
How do I center my counter?
This can be accomplished quite easily. Simply put the code <P><CENTER> before any of our code, and then put </CENTER></P> after all of our code and you'll be all set. This should work with any browser unlike some other solutions.
I'm having trouble logging in. What's wrong?
Our passwords are case sensitive, and you must accept cookies. If you changed your browser settings, you may need to close the browser and then try again.
Is there a version that doesn't show banners?
Yes there is. You should go to www.freecounts.com and check out the "GOLD Level" program.
Will your counter work with frames?
Yes, our counter will work on all web pages. If you are getting errors, please try our 'Lite' version.
What is the difference between the standard and lite versions?
They both keep an accurate count of how many people have been to your site. However, the full JavaScript version will also track where people came to your site FROM (links on other sites, search engines, etc.). The full version will also log the visitors screen size, and is slightly more accurate about the browser versions. Otherwise, the 'Lite' version is the same.
